Help Center

• Your orders will reach within 3-4 working days.

• Shipping will be SGD5 per order. 
• Full price will be displayed at the checkout.

• Currently, we are only doing local shipping (Singapore)

Our shipping times: 9am - 10pm (No deliveries on Sunday or Public Holidays)

• We currently only accept Paynow, Visa, Mastercard, Amex, UnionPay and AliPay.

• We are here to help! Please email our support team at wildflower@wildflowersg.co with a screenshot of the error message.

Your 100% satisfaction is important for us. We offer a 7-days Return Policy:*.

• Eligibility on returns:

   (1) Products in its original condition

   (2) Product tags still intact

• For returns, please email wildflower@wildflowersg.co with the subject 'RETURNS'. 
• Do include your order number, name and the reason for the return and we will provide you with instructions on where to send returned goods as soon as possible.
• We strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations as we will not be liable for the lost of packages.
• Please note that customers are responsible for the shipping costs at $5 of returned items.
• Upon receiving the products, the Wildflower.co will send out a confirmation email and inspect the item before notifying about the status of the refund.
• Once the refund is approved, we will process and credit back within 14 working days.
• All sales items are final and are not applicable for refunds.

*Day 1 starts on the day of receiving the item(s)

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund, including the shipping costs of return item(s). 
• Please email us at wildflower@wildflowersg.co with the subject 'Damaged', and include your order number, name and a picture for proof of damage.

• We currently do not do exchange of item(s). However, you can choose to return if it is still within the 7 days return period.
• Please note that customers are responsible for the shipping costs at $5 of returned items.

• Please email us at wildflower@wildflowersg.co with the subject 'Returns' and include your order number, name and the reason for the return.
• We will email you the order form after approval of return.
• To ensure your return is processed smoothly, kindly check that your return information is indicated clearly and accurately.